The W Hotel in Hong Kong is located in Kowloons' Tsim Sha Tsui neighbourhood. Known as one of the trendiest hotels in Hong Kong, the W Hotel Hong Kong is located close to popular tourist destinations such as International Commerce Center, Elements Shopping Mall and Temple Street Night Market, but still a short taxi ride away from the more famous marina area of Kowloon. However, the W Hotel does offer free one way rides to the marina area throughout the day.

The W Hotel offers 393 self-contained guest rooms that offer views of the bay (not the best views I’ve seen in Hong Kong) and city skylines. All the guest rooms are equipped with the hotels’ state-of-the-art entertainment system, and a chic and trendy decor.

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First Impression/Lobby: The staff, all dressed in black with “W” badges were funky (as you would expect from a W Hotel) and greeted us warmly. They were quick to gather our bags and show us to the elevator so that we could go up to the reception. The large sliding doors on the ground floor were impressive, but we encountered a pretty dull entrance as soon as we passed through these doors. The lobby was on the 6th floor.

Reception: We had called from the airport to confirm that our room would be ready (we arrived on an early flight from the States and wanted to make sure our room would be ready) to which the staff had assured that it would be. However, when we arrived, they were “shocked” that we had come so early… so much for communication! The check in process was professional, but somewhat slow keeping in mind the fact that we had called ahead.

The Room: Our Fabulous Room had views of the harbor. However, these were less than impressive and not at all like the view of the harbor that you get from the Peninsula (click here to read our review of the Peninsula Hotel Hong Kong) or the Four Seasons (click here to read our review of the Four Seasons Hotel Hong Kong).

The room was on the small side and to make it feel larger, they had sliding doors (walls) around the bathroom. I found them to be irritating and a bother to use. On top of that, there was a sliding door between the toilet and the shower stall (you could only close one or the other) was just as annoying. Personally, I’d like doors on both! Other than that, the room was comfortable.

In true five-star fashion, the room was was equipped with the latest in-room entertainment system consisting of an LCD HD television, DVD/CD player; surround sound system and iPod docking station. And, the bed was made up with plush linen, a goose-down comforter and down filled pillows.

Room Service: The in-room menu was standard for a hotel of this caliber. Placing our order was a simple task and the order was delivered on time. In fact, all was going well until we started tasting the food. Our breakfast was sub-par at best... the croissants were dry, the potatoes were fishy tasting and the bacon simply disgusting. Not impressive!

Housekeeping: The housekeeping service at W Hotel Hong Kong was very good. There were absolutely no issues.

Concierge: The concierges were pleasant, but getting good information was almost impossible. Asking about places to visit and dining suggestions resulted in blank stares and incomplete suggestions. It was obvious that the young staff was simply too inexperienced for a concierge’s job. Sure, they were willing to make a call and book a table, but anything beyond that seemed to be pretty monumental. Also, on two different occasions, we were given the wrong opening times for a restaurant and bar that we were interested in visiting. A hotel like the W Hong Kong just has to do better if they want to considered a true five-star hotel.

Restaurant: The W Hotel’s Lounge or Living Room as it is called, offers cocktails and light fare while the Kitchen offers international cuisine in a modern bistro/buffet setting. The Kitchen offers stunning views of the harbor. Sing Yin, a 120-seat restaurant, serves authentic Cantonese cuisine. Located on the first floor of the hotel, the serving style of this restaurant is a la carte.

Pool/Spa/Activities: The Bliss Spa is located on the 72nd floor while the Sweat Fitness Center and the locker rooms are on the 73rd floor. The Spa offers a number of treatments along with some spectacular views of the harbor and the city skyline. The fitness center is equipped with state-of-the-art fitness equipments and private locker rooms. Personal trainers are available on request.

The rooftop swimming pool and an outdoor Jacuzzi is located on the 76th floor. Though it was too cold to use when we were there, I am sure it would be stunning in better weather. Both the pool and the Jacuzzi offer marvelous views of the city.

Check-Out: Check out at W Hotel was fast. Other than one erroneous charge on our bill (I’m always surprised with how many billing errors we find. CHECK YOUR BILLS), the check out process was quick and easy.

Overall Impression: The location is not ideal if you want to really enjoy the Kowloon area (unless you take a taxi). The poor, inexperienced service from the concierge and the sub-par food from room service have kept the hotel from receiving our Bombastic rating. If you like chic and trendy hotels, then you will probably be more than happy at the W Hotel Hong Kong.

Our rating for W Hotel Hong Kong is Almost Bombastic.

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