Sheraton Abu Dhabi Hotel and Resort – Abu Dhabi, UAE During this trip, we stayed at two five star luxury hotels in Abu Dhabi on two separate occasions: A couple nights at the Hilton Abu Dhabi Hotel (which turned out to be quite a disappointment), and then at the Sheraton Abu Dhabi Hotel and Resort. The Sheraton is ideally located near Abu Dhabi’s commercial and business district, and has its very own small private beach overlooking the Arabian Gulf. While the Sheraton is one of the older hotels in Abu Dhabi, their rooms and amenities were refreshingly up-to-date, especially compared to the outdated Hilton.
First Impression/Lobby: Walking into the lobby of the Sheraton Abu Dhabi was not only refreshing it was quite grand. The space was large, elaborately and quite tastefully decorated with polished marble, Arabian art and interiors, and beautiful plants.
Reception: The moment we entered the hotel, the doorman welcomed us and directed us over to reception, which was arranged in a row of desks. We were turned over to a friendly reception agent who treated us like executive members and completed our registration quickly. Since we were Starwood Gold Members, and it was a Starwood hotel, we requested a room upgrade. Only in the Middle East, however, do I find that the Starwood Hotels do not honor this perk for Starwood Gold Members. The best she could do, she apologetically told us, was put us on the Club Level, but with no upgrade on room category.
*Club level rooms have the benefit of access to the Club lounge where they serve breakfast and evening snacks free of charge.
The Room: Our room was tiny but at least it was new, clean, and delightfully furnished with refreshing colors of taupe and light green furniture pieces that add a splash of color. What a change compared to the dreary room we had at the Hilton! The hardwood floor was medium golden brown, wonderfully complementing and contrasting the interiors. A work desk was tucked into a circular alcove, which can either be a total waste of space or used as a detached, almost private area from the rest of the room, depending on how you look at it.
The small, or rather, tiny balcony offers a view of the Arabian Gulf (but you have to look over the highway), and if you crane your neck to the right, you have a good view of the pools.
The brown, tan and taupe marble bathroom was contemporary chic with Oriental touches. It had a single sink with a long narrow design that makes the space feel larger than it really is. Also installed were a separate bathtub, large stand alone shower, and a toilet and bidet at the very end.
Room Service: Their room service was amazing! Their menu was varied and extensive, and their delivery and presentation was impeccable. More importantly, the quality and taste of the food was fantastic. If you like Indian food, I suggest you try their Murgh Chicken or Chicken Biryani, both of which were cooked to perfection and wholly satisfying. Breakfast was just as enjoyable.
Housekeeping: Absolute Perfection—we made special requests that they completed without an issue; it was obvious that they passed on our requests from the morning staff to the evening staff.
Restaurant: The Sheraton Abu Dhabi had more than 10 restaurants and cafes, serving a diverse range of cuisines including Italian, Seafood, Spanish, Mexican, and International. They also had a British pub and a nightclub for drinking cocktails and partying late.
Pool/Spa/Activities: There were two pools at the Sheraton: one area was designated for children and the other was open to all. Luckily, the childrens' pool was enticing enough for the children that most of them stayed in that area. The main pool area was designed like a resort with palm trees, chaises lounges, and a swim up pool bar; there is nothing quite like having a beer or a cocktail while in the water, hanging out in the pool.
Meals were served either at the lounge chair or at the poolside restaurant. If you have a big appetite, try their mega burger; actually, it’s so huge that you might want to share!
Overall Impression The hotel from top to bottom is updated, clean and fresh. Service at all levels was great, and other than the small room size, there is nothing I would change. Rating for this luxury hotel in Abu Dhabi—Bombastic!